Support

Anything is possible when you have the right people there to support you.

The digital space is constantly changing and evolving, which is why the ‘one and done’ mentality does not ensure consistent results. Whether it be managing and maintaining your website, providing a secure hosting platform, or assisting with your ongoing marketing efforts, we are here to support you every step of the way.

Ongoing Support Quarterly Retainers

Quarterly support retainers are the best way to continually monitor, analyze, and make adjustments to your digital ecosystem, while ensuring your budget remains consistent throughout the year. Our team will meet with you on a regular basis to develop a results-oriented strategy and implement it easily by prioritizing tasks on a monthly and quarterly basis. The benefit of a retainer is that resources are guaranteed and can be used for any development changes, design enhancements or digital marketing efforts.

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Hosting

CommonPlaces uses state-of-the-art data centers to provide high-speed access from your site to your customers. We leverage content distribution systems and load leveling to provide your customers with the fastest possible delivery of content regardless of their location. Along with 24/7 monitoring, all of our servers are configured with security best practices and operations in mind. CommonPlaces servers also provide the additional benefit of consistent performance across all environments, which can save time and cost.

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Application Maintenance

Application Maintenance services cover critical security updates and patches to our clients’ websites as new and updated versions of our open source solutions are introduced. This is an important element in maintaining the integrity of a website’s security while maintaining usability, stability and performance. These services allow our valued clients to focus on their core business instead of worrying about application maintenance activities.

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Security Vulnerability Assessment

We routinely complete code reviews that will outline vulnerabilities along with a high level analysis of the quality and security of the codebase and database for an application or collection of applications. This allows us to act quickly in the event that security vulnerability remediation is necessary, and develop updated risk mitigation measures as necessary. Security Vulnerability Assessments are included with all Website Support and Maintenance plans.

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Insights

Helping B2B leaders use technology to drive business

The Decline of Customer Service in the Age of Technology

Have you noticed that Online Customer Service has worsened over the past few years? I have. Websites have poor quality, confusing UIs, slow response, and AI Bots that can’t answer your questions. New customer acquisition can be costly, so keeping your existing...