CommonPlaces Wins IMA Award for Work on Twolia.com

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If you’ve updated your Firefox browser to version 3.5 like I have, this is important news. A security loophole has been located in the browser, and it demands immediate attention. You can read a more detailed explanation here, but basically, hackers have found a hole through the way that Firefox 3.5 handles JavaScript. Mozilla has yet to release an update to close this hole, but you can close it yourself with the following method. Step 1: Open your Firefox browser, and type about:config into the address bar. Step 2: Type “jit” into the filter bar at the top of the page to locate the setting called “javascript.options.jit.content”. This will be set to “true”; double click to set it to false. Setting this to false will slow down JavaScript rendering to the speed of Firefox 3.0, but on the plus side, your browser will be secure.

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The Decline of Customer Service in the Age of Technology

The Decline of Customer Service in the Age of Technology

Have you noticed that Online Customer Service has worsened over the past few years? I have. Websites have poor quality, confusing UIs, slow response, and AI Bots that can’t answer your questions. New customer acquisition can be costly, so keeping your existing...