TechCrunch’s Michael Arrington recently published a http://www.techcrunch.com/2009/08/31/google-ceo-eric-schmidt-interview-h… target=” href=”http://www.techcrunch.com/2009/08/31/google-ceo-eric-schmidt-interview-h… target=” _blank”=””>two part interview with Google CEO Eric Schmidt in which Schmidt discussed, among other topics, the future of search technology. To summarize, Schmidt feels that search (specifically, Google) will continue to develop until it is able to definitively answer the user’s search query and eliminate any need to go to another site. Search Today If you perform a search in Google today, you will be given a list of sites where you might find the answer to your question. While Google does an increasingly good job at this, the fact remains that finding the answer to your question is at least a two-step process: 1) Search, and 2) Select Relevant Result. Schmidt envisions a future in which Google will find content, digest it, and return a singular answer to the user’s query that will, in an ideal world, be correct 100% of the time. These major changes certainly won’t occur overnight. Rather, Google and other search engines will gradually move in this direction over the next several years. Schmidt himself mentioned a time span of 10 years. Microsoft’s Bing has already taken a step in this direction with the introduction of page previews that pop up in the right column of the search results page. This preview displays prominent text from the page in question.

The Decline of Customer Service in the Age of Technology
Have you noticed that Online Customer Service has worsened over the past few years? I have. Websites have poor quality, confusing UIs, slow response, and AI Bots that can’t answer your questions. New customer acquisition can be costly, so keeping your existing...